PT Petrosea Tbk has been designing, building and mining in all corners of Indonesia since 1972 and today is recognized as one of Indonesia's leading engineering, construction and mining contractors. Thanks to the imagination and commitment of more than 1877 staff, Petrosea has secured a growing portfolio of projects throughout Indonesia and the region.
Petrosea has access and support to world class management and project delivery systems which allows Petrosea to deliver international excellence to the Indonesian market.
We are currently taking applicants for the following position:
APPLICATION & HELPDESK SUPERVISOR
Education: Bachelor Degree (S1) in IT from a recognized university..
Requirements:
1. Minimum 3 (three) years of client / customer support experience.
2. Minimum 2 (two) years of leadership experience..
3. Understand for Standard Application: MS-Office (Word, Excel, Access, Power Point, Visio, and Outlook).
4. Knowledgeable in Windows OS client / server environment (XP, Vista, Windows Server 2003, Windows Server 2008).
5. Good knowledge in IT Infrastructure (Network topologies, LAN, WAN, Internet, VPN, Server, Computer Hardware, etc).
6. Knowledgeable in problem solving and troubleshooting related to IT issues (Hardware / Software).
7. Excellent English language communication skills – spoken and written.
8. Customer focus and a good team player.
9. Have Microsoft Certified Professional (is an advantage).
Responsibilities:
1. IT Operation Compliance with existing ISO, Microsoft Operation Framework (MOF), IT Governance Common Standards, IT Control Objectives for Sarbanes-Oxley, IT Security (BS17799).
2. Managing services to all internal customers on all IT aspects as proxy to providing services of Level 1 Support, Level 2 Support, Support Escalations, Applications, Compliance, Communications, and Asset.
3. Proactive assistance and support Petrosea Systems on Documentation and Reporting Desktop Deployments, Level 1 Support, Level 2 Support, Support Escalations, Applications troubleshooting, Asset assistance.
To apply for this position, please send your application together with a detailed resume including recent color photograph, and quoting in email subject: APPLICATION & HELPDESK SUPERVISOR to lavinia.budiyanto@
ONLY QUALIFIED CANDIDATES WILL BE INVITED FOR INTERVIEW
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